Frequently Asked Questions

You can book a vehicle through our website by clicking "Book Now", selecting your preferred service type (hourly, daily, airport transit), choosing a vehicle class, customizing your options, and completing payment via Paystack. You can also contact our team directly for assistance.

Yes, you can modify or cancel your booking up to 24 hours before the scheduled pickup time. Log into your customer dashboard, navigate to "My Bookings", and select the booking you wish to change. Cancellation fees may apply depending on the timing.

We offer several service types: Hourly Chauffeur (minimum 4 hours), Daily Chauffeur, and Airport Transit (pickup/drop-off). Each service comes with transparent, fixed pricing.

No, you can book as a guest. However, creating an account gives you access to your booking history, dashboard, and makes future bookings faster with saved details.

We recommend booking at least 24 hours in advance to guarantee availability, especially for airport transfers and premium vehicles. Same-day bookings are possible subject to fleet availability.

We accept Visa, MasterCard, Mobile Money (MTN, Vodafone, AirtelTigo), and cash payments at our office. All online payments are securely processed through Paystack.

No. Our pricing is fully transparent. All applicable taxes (VAT 15%, Tourism Levy 1%, NHIL 2.5%) and fees are clearly shown in the price breakdown before you confirm your booking.

Yes, a security deposit of $25/day is required for potential extra mileage. The deposit is refunded if no additional charges are incurred. For prepaid bookings, only the additional security deposit is collected at pickup.

Prices are displayed in US Dollars (USD). Payment is processed in Ghana Cedis (GHS) at the current exchange rate, which is shown during checkout.

Cancellations made 48+ hours before pickup receive a full refund. 24-48 hours: 75% refund. 12-24 hours: 50% refund. Less than 12 hours: no refund. Refunds are processed within 5-7 business days.

We offer a range of vehicle classes including Economy Sedans, Standard Sedans, Premium/Executive Sedans, SUVs, Luxury SUVs, Vans/MPVs, and Buses. Each class has multiple vehicle options.

Yes, all YOKS chauffeurs are professionally trained, licensed, and vetted. They have a minimum of two years of commercial driving experience and undergo regular training.

Yes, all YOKS bookings come with a professionally trained, licensed chauffeur. Our drivers have a minimum of two years of commercial driving experience and undergo regular training to ensure your safety and comfort.

We provide 24/7 roadside assistance. If a breakdown occurs, contact our support team immediately and a replacement vehicle will be arranged as quickly as possible at no extra cost.

Vehicles are provided with a full tank of fuel and must be returned full. If the vehicle is returned with less fuel, you will be charged for the difference plus a GHS 30 refuelling service fee.

Yes, we monitor your flight in real-time. If your flight is delayed, your driver adjusts the pickup time automatically — no extra charge.

Your driver waits at the arrivals area with a name board. They will assist with your luggage and escort you to the vehicle. For departures, they drop you at the terminal entrance.

Yes — 60 minutes of free waiting for airport pickups and 15 minutes for drop-offs. No rush, no extra charge.

We serve Kotoka International Airport (KIA) in Accra, Kumasi Airport (KMS), Tamale Airport (TML), and Takoradi Airport (TKD).

Yes, all YOKS vehicles are comprehensively insured. Additional insurance coverage options are available during booking for enhanced protection.

Our comprehensive insurance covers collision damage, theft, and third-party liability. Exclusions include undercarriage/glassware damage, tyres/rims, interior damage, and mechanical damage caused by bad driving.

Yes, during the booking process you can select from available insurance plans for extra peace of mind. These can also be purchased separately through our "Insurance on the Go" service.

Immediately report the incident to YOKS and the local police within 24 hours. Do not attempt any repairs or towing without our written authorization. Complete all required documentation and cooperate with our insurers.

Click "Register" on our website and fill in your details. You can create a Customer account to book vehicles or a Partner account to list your vehicles on our platform.

Absolutely! If you own vehicles and want to earn, register as a partner on our platform. We handle bookings, payments, and customer service while you earn from your fleet.

You can reach us 24/7 via phone (+233 540-614-545), email (info@yoksrentacar.com), or through the contact form on our website. We aim to respond within 24 hours.

Yes, log into your customer dashboard to view, modify, or cancel bookings. You can also track active rentals, view payment history, and manage your profile.